FAQs

Click below to reveal the answer to some frequently asked questions.

Ordering

Can I order without registering?
Is my credit card charged at the time I place my order?
Do you accept exchanges?
If I have items from your regular site in my account’s shopping bag, can I checkout with both regular and outlet site products at the same time?
Is my package insured, and do I need to sign for my order?

Shipping/Returns

When will my order ship?
When will I receive my order?
Can I change my shipping information after I’ve placed an order?
Are returns and shipping free?
What is your return policy?
Do you ship to PO Boxes and Military Bases?

Pricing

Do you offer price adjustments?
What is final sale?
Why am I being charged tax if there is not a store in my state?

Services

How do I know which size is right for me?
Where can I shop for petite & plus sizes
How do I care for a Lafayette 148 New York product?

Account

How do I create an account?
How can I change my log in email and password?
What if I forget my password?
How do I subscribe to your email list/catalog?
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