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FREQUENTLY ASKED QUESTIONS

FREQUENTLY
ASKED QUESTIONS

Click below to reveal the answer to some frequently asked questions.

Ordering

Can I order without registering?

Yes, simply select guest checkout.

Is my credit card charged at the time I place my order?

Once you place your order, your credit card will be authorized; however, it will not be charged until your order has been shipped.

Do you accept exchanges?

Unfortunately, we do not offer exchanges as all purchases from our Lafayette 148 New York Company Outlet are final sale.

If I have items from your regular site in my account’s shopping bag, can I checkout with both regular and outlet site products at the same time?

Lafayette 148 New York and Lafayette 148 New York Company Outlet are two different sites. You are unable to place an order the includes product from both sites as there is no crossover between shopping carts.

How do I cancel an order placed using Guest Checkout?

To cancel an order of any kind, contact us at weboutlet@lafayette148.com.

Is my package insured, and do I need to sign for my order?

Your satisfaction is extremely important to us. If your package has been lost or damaged, please contact us at weboutlet@lafayette148.com. If your order amount is $3,000 or greater, we do require a signature for final delivery.

Shipping/Returns

When will my order ship?

Placed orders will ship in 1-5 business days.

Expedited orders placed after 12:00 noon EST will ship via UPS on the next business day (products will not ship during the weekend) given item availability and payment verification. If an item is not currently in stock, we will indicate an expected ship date. These items will ship when available via our free UPS ground delivery option. Client Care will contact you if there is any delay with your order.

When will I receive my order?

After the initial shipment, ground packages could take between 3-10 business days to arrive at your specified delivery address.

Please reference the chart below for more information about when you will receive your expedited shipping order. Please note that this schedule is not guaranteed as shipping is subject to unforeseeable circumstances or weather delays.

ESTIMATED EXPEDITED SHIPPING ARRIVAL DAYS
Ordered Before 12pm (EST) Two Day Business Next Business Day
Sunday Wednesday Tuesday
Monday Wednesday Tuesday
Tuesday Thursday Wednesday
Wednesday Friday Thursday
Thursday Monday Friday
Friday Tuesday Monday
Saturday Wednesday Tuesday
Can I change my shipping information after I’ve placed an order?

Yes, you can change the shipping information if the order has not left our warehouse. If you need to make a change, please contact us at weboutlet@lafayette148.com as soon as possible.

Are returns and shipping free?

Unfortunately, all sales on the Lafayette 148 New York Company Outlet Site are final sale and are not eligible for return.

We only offer free shipping if your order is $498 or greater. If your order falls below $498, there will be a $10 fee for ground shipping.

What is your return policy?

All purchased on Lafayette 148 New York Company Outlet Site are final sale and not eligible for return.

Do you ship to PO Boxes and Military Bases?

We do not currently ship to PO Boxes or Military Bases.

Do you ship internationally?

Lafayette 148 New York Company Outlet Site does not ship internationally at this time.

Pricing & Payment

Do you offer price adjustments?

Items sold on the Lafayette 148 New York Outlet Site are not eligible for price adjustments.

What is final sale?

Styles that are marked as final sale are not eligible for return or exchange.

Why am I being charged tax if there is not a store in my state?

Items sold by outlet.lafayette148ny.com and shipped to destinations in the states of Alabama, Arizona, Arkansas, California, Connecticut, Colorado, District of Columbia, Florida, Idaho, Rhode Island, Virginia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Nebraska, Nevada, New Mexico, New York, North Carolina, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, and Wyoming are subject to state sales tax. Accessories and fur are subject to sales tax in New Jersey, Minnesota and Pennsylvania.

BOLT ONE-CLICK CHECKOUT

 

Services

How do I get in touch if I have any questions not answered here?

Feel free to email us at weboutlet@lafayette148.com.

How do I know which size is right for me?

Styles with a more fitted or oversized silhouette have the shape reflected in the first bullet under Details. Relaxed fit means that the style is in between fitted and oversized. Please also reference our size guide, as well as the measurements in the bullets to find your perfect fit.

Where can I shop for petite & plus sizes?
How do I care for a Lafayette 148 New York product?

Please refer to the care label attached to the garment for instructions.

Account

How do I create an account?

In the upper right-hand corner of our homepage, you will see ‘Sign In’. Clicking on this will cause a screen to drop down. On the right side of this drop-down there is a ‘Register’ button. Click there and proceed to fill out the required information to create your new account.

How can I change my log in email and password?

Please make sure that you are signed into your account to change your email or password. Once you are signed in, you will see your name on the right-hand side. When you hover over your name, a small drop-down menu will appear where you can click ‘Account Summary.’ Then, to change your email address, click on ‘Edit’ underneath contact information. There you will also see an option to change your password.

What if I forget my password?

When you initially try to sign in, you will see a link that says, ‘Forgot Your Password’. Click here to reset your password.

What will you do with my information after I register?
How do I subscribe to your email list/catalog?

On the left side of the bottom of this page, there is a field for you to enter your email to keep up with new launches, exclusive offers, and more.

Please follow this link to subscribe to our catalog.

How do I unsubscribe from your email list/catalog?

Please follow this link to unsubscribe.

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